Humanity

We are all human beings and deserve to be treated with dignity and respect.
This is the fundamental attitude required in customer service.

The customer is not always right - in fact most of the time the customer does not know what they really want or  need. Today, tomorrow and next year. They are, however the basis of our business. It is our job as customer service or sales to discover by listening and asking relevant questions what they need and to try fulfill their needs in a win-win way.

Richard Riche does motivational key note addresses for corporate functions and schools. He is a  Communication trainer, Motivational speakerand Self-esteem trainer

Sense Memory - cont.

Remember at time  when you felt successful, happy, content. Use that as an inner compass to guide you to future success. Our brains don't know the difference between what we experience or what we imagine with any depth. Using clear emotional pictures allows us to motivate and drive us in a direction that works for us. Create clear emotional pictures using memories and clear pictures of what you want and how you want to feel. 



Richard Riche does motivational key note addresses for corporate functions and schools. He is a  Communication trainer, Motivational speakerand Self-esteem trainer

Sense Memory

When visualizing  your goals use your sense memory to enhance them.


Use smell, taste, touch, sounds and image to enhance your visualizations. 


Our brains are holographic sensory organs. Our bodies respond more effectively and dynamically when we give our visualizations depth through sensory input.


When you smell fresh roasted coffee what does the smell evoke? 
That holiday at the coast from when you were ten and they brought coffee to your room in the morning?
A memory of a wonderful coffee shop where you spent time relaxign with friends?


Adding sense memory to your dynamic goals and visualizations will enhance their power and motivate you.


Using the affirmation "I love eating healthy food because it makes me feel fantastic" while imagining with great detail the delicious healthy food you eat and how strong and vibrant it makes your body feel will amp up the visualization.


Richard Riche does motivational key note addresses for corporate functions and schools. He is a  Communication trainer, Motivational speakerand Self-esteem trainer

Imagination - visualization

Our imaginations have been enhanced over the last few decades by TV and movies. We are able to imagine floating in space, standing under a waterfall, etc.
Even though you may have not actually done it in your life before you can imagine the feel of the water or the cold weightlessness of space.
Richard Riche does motivational key note addresses for corporate functions and schools. He is a  Communication trainer, Motivational speakerand Self-esteem trainer

Clear Communication

Are you sure others understand what your message is when you communicate?

Is your message clear?

Do you assume they have the same emotional pictures around the words and concepts you use?

If you are looking for new business are you clear about what you mean by this term?

New business could be R1 000, R100 000, or more. It could be a once off deal or a business relationship that earns you substantially more over time.

Be specific and clear when you set your goals. Ensure you can clearly explain what you mean by the terms you use and the pictures you create. Also be aware of the emotion attached to them. Fear, excitement or enjoyment. Then, ensure you write them down  Clearly!

Richard Riche does motivational key note addresses for corporate functions and schools. He is a  Communication trainer, Motivational speakerand Self-esteem trainer

Goal setting - obituary

Write your own obituary as if you'd died today. What would it say?

What would you like it to say? If you died in ten/twenty years what would you want it to say?

How close are you to this person?
What steps would you need to take in order top become this person?

Turn the future obituary into a goal list. Make it specific, actionable and set a time frame.
what do you need to do and learn in order to become this person?

If you continue to do the same things you have always done ... how do you think your future will turn out? Make a choice to do something from your list today. Even a small step forward makes a difference.


Richard Riche does motivational key note addresses for corporate functions and schools. He is a  Communication trainer, Motivational speakerand Self-esteem trainer

Emotional Pictures - goal setting

When you set goals ensure you are specific and include the emotions you desire to feel when you have achieved your goals.  Emotional goals are those which have a clear picture of what you want and a vibrant feeling attached.

Many people have wishy washy goals or negative goals. When asked what you want do you start off with "I don't want something like my old..."
Or maybe worse a wishy washy goal "I want something 'nice' ..."
A miss world answer does not help...

Be specific "I want a job that I am excited to go to, that stretches me, that develops my talents and utilizes my strengths. I want to feel excited, enjoy my day and feel like I make a valuable contribution."


Richard Riche does motivational key note addresses for corporate functions and schools. He is a  Communication trainer, Motivational speakerand Self-esteem trainer

steps to freedom 4

Step: Take a step forward into your new choice. Start shifting your life - make new choices, decisions, have new thoughts, feeling, attitudes and beliefs - your reality will change. Create new strong emotional pictures. Change happens in an instant - the choice to change is in this moment - but the results of those changes may take a while to show up.

Richard Riche does motivational key note addresses for corporate functions and schools. He is a  Communication trainer, Motivational speakerand Self-esteem trainer

steps to freedom 4

Step: Take a step forward into your new choice. Start shifting your life - make new choices, decisions, have new thoughts, feeling, attitudes and beliefs - your reality will change. Create new strong emotional pictures. Change happens in an instant - the choice to change is in this moment - but the results of those changes may take a while to show up.

Richard Riche does motivational key note addresses for corporate functions and schools. He is a  Communication trainer, Motivational speakerand Self-esteem trainer

steps to freedom 3

Release: Release yourself through forgiveness - of self and others- it will set you free. Acknowledge you are human and have made mistakes.

We are all human and make mistakes. The important thing is to ensure we let go of the mistakes and move on. Understand why you held onto beliefs and attitudes that did not work for you, forgive yourself and move on.

Richard Riche does motivational key note addresses for corporate functions and schools. He is a  Communication trainer, Motivational speakerand Self-esteem trainer

steps to freedom 2

Awareness: Becoming aware of the patterns and where you are.

look at the habitual behaviour and where you are in your life.

Richard Riche does motivational key note addresses for corporate functions and schools. He is a  Communication trainer, Motivational speakerand Self-esteem trainer

Steps to freedom 1

Ownership: Owning that you are the one with the power, you set it up or allowed it and you can change it or keep it. The choice is yours.


Richard Riche does motivational key note addresses for corporate functions and schools. He is a  Communication trainer, Motivational speakerand Self-esteem trainer

mind shadows and metal tape loops

Mind shadows

The ideas and perspectives in our heads that, while unexamined, overshadow our confidence and leave us feeling nervous and anxious. An idea or repeated thought about yourself that is so much larger while in your head – like a scary shadow from your hand on the wall.

Mental tape loops

Those ideas that go round and round in our minds. The things we habitually say to ourselves without examination. We are often not kind to ourselves. We internalise our negative feelings and repeat the poor images we hold. These tape loops run 24/7. “I am not good enough” “I am fooling myself” 

Richard Riche does motivational key note addresses for corporate functionsand schools. He is a  Communication trainer, Motivational speakerand Self-esteem trainer

mental gymnastics - association

Association – attaching weight meaning to a tone, gesture or action. Can work against you or for you…

I would suggest that no matter what anyone says take it as a compliment. This is a way to begin to counter the ravages of your bad habits. Use your imagination. Have fun. If someone insults you instead of taking it as an insult try twisting it as a weird compliment. It has two affects, it helps you learn to use your imagination in a positive direction rather than belittling yourself and it also annoys the person trying to insult you, leaving them frustrated. 

Richard Riche does motivational key note addresses for corporate functionsand schools. He is a  Communication trainer, Motivational speakerand Self-esteem trainer

Ownership - motivation

Imagine you became a doctor who discovered a cure for some debilitating disease. If you did it because you thought you’d impress your parents, a significant other or any other reason that was not about you - your motivation/ambition is negative.  Even with all the wonderful work that you do there would be an emotional hole you could not fill. In fact, part of you may resent what you do (or the other people) as it is for them. The day you own that you enjoy doing what you do, that it you are primarily doing it because you get something out of it the very same actions will no longer cause resentment and you will feel the satisfaction and joy of a job well done.

Richard Riche does motivational key note addresses for corporate functionsand schools. He is a  Communication trainer, Motivational speakerand Self-esteem trainer

Ownership

Any ambition/motivation that is not your own is negative.

If you are not doing it for yourself (honestly owning what you get out of it) then you are setting yourself up for disappointment. No matter how noble or selfless it may seem. What you do will not fulfil you but rather will leave you empty and hollow. If you can own what you get out of that very same activity, acknowledge that you get something out of it, then the same activity which before left you feeling hollow or empty will now give you a greater sense of accomplishment.


Mother Theresa was a very self-ish woman. She owned her motivation, she knew why she did what she did, not for anyone else. She did it for the joy it brought her. The delight and spark in a child's eye.  She did it for her Self. What she got out of it. A positive motivation and payoff.


Richard Riche does motivational key note addresses for corporate functions and schools.
Communication trainer, Motivational speaker, Self-esteem trainer

Mental gymnastics

Association – attaching weight meaning to a tone, gesture or action. Can work against you or for you…

Mental gymnastics is the way we twist things to work for or against us.

No matter what anyone says take it as a compliment. This is a way to begin to counter the ravages of your bad habits of taking everything personally and thinking the worst. Use your imagination. Have fun. If someone insults you instead of taking it as an insult try twisting it as a weird compliment. It has two affects, it helps you learn to use your imagination in a positive direction rather than belittling yourself and it also annoys the person trying to insult you, leaving them frustrated. 

Richard Riche does motivational key note addresses for corporate functions and schools.
Communication trainer, Motivational speaker, Self-esteem trainer

From awareness, to choice, to change

Our beliefs and attitudes, thoughts and feeling, choices and decisions that we hold create the emotional pictures that drives and shapes us. By becoming aware of these we can keep those that work for us or change and release those that don’t. When changing anything and releasing it we need to replace it with something else; nature hates a vacuum. So when you release an emotional picture you need to replace it with a new emotional picture that works for you.


Richard Riche does motivational key note addresses for corporate functions and schools.
Communication trainer, Motivational speaker, Self-esteem trainer

Be patient and kind to yourself

We have held the old pictures for years it may take a little bit of practice and time to change them. It may feel a little like you are just pretending at first, but you are beginning to change the feeling engine that drives you. Use your memories and imagination, remembering times when you have succeeded and felt good about yourself. Apply these feelings in other areas of your life. This is not a substitute for doing the work, learning new information but it will allow you to learn easier and recall it more efficiently. 

Richard Riche is a Communication trainer, Motivational speaker and Self-esteem trainer

Changing the past

Our past is ultimately a collection of emotional pictures we hold. Our perspective of things changes based on the meaning and emotional weight we give these events. If you can change the meaning of an event you can change the emotional picture. 


When your mother shouted at you it might not have been because you were a useless child but because she’d had a bad day. Holding an emotional picture of yourself as defective means you take everything that happens as your fault. It is not just a case of looking differently at the same world but experiencing it differently and being different. Remember - your brain and body respond directly to the emotional pictures you hold. If you hold the emotional picture of yourself as confident and happy you will begin to experience this. The key is honesty - not wishful thinking. Take it day by day. 

Richard is a Communication trainer, Motivational speaker and Self-esteem trainer

non-verbal communication

Imagine the difference in non-verbal communication (remembering that more than 70% of communication is non verbal) of two sales people who enter the same office to sell the same item. The first has an honest positive self-image and believes in their product, the second has a secret negative or poor self-image and doesn’t think anybody would buy something from them anyway. Which do you think would make a sale; assuming that the product is the same and even the sales pitch is the same?

What is your honest self-image?

Richard is a Communication trainer, Motivational speaker and Self-esteem trainer

Emotional Goal collage

Can you remember times when you were happy, confident and successful?

These times can be used to create a collage of positive images that will change your chemistry and body response when you remember them with dynamism. Dynamic visualisation involves using as many senses as possible. How did you feel, what sounds were there, what was the temperature, the light etc? Imagine you were actually there experiencing that success again. Use sensory memory to add depth and realness to the emotional Goal.

Richard is a Motivational speaker and Self-esteem trainer

Your brain thinks in pictures

Your body and brain make no distinction between what you remember, what you imagine or what is actually happening. As you imagine the person being all these negative things your body begins to physically and chemically react to the situation as if it were actually happening. It becomes a self-fulfilling prophecy. The more potent the emotional attachment/weight you link to the picture the stronger the physical and chemical reaction. The harder you try not thinking of these disastrous ideas and images the stronger they become. Trying not to think of that Red Ball only makes the image stronger. Instead focus on what you want – focus on thinking of a Green Ball.

Richard Riche is a Communication trainer, Motivational speaker and Self-esteem trainer

Outside validation

Outside validation is a diminishing return. The warm glow does not last.
At first it is great to have someone validate you, "WOW, you're great." but if there is no real self-esteem (honest knowledge, feeling and nurturing of yourself) then the outside validation will end up making you feel worse. It will also take more outside validation, more often, to give you the same initial warm glow.


It is important to develop a real foundation of self-esteem. When you have this the outside validation matches the inner knowing and is easier to accept.




Richard Riche is a Motivational speaker and Self-esteem trainer

Righteous anger

Righteous anger is when you vent your frustration and anger to everyone and anyone BUT the person who can do something about it.


For example ... If you are annoyed with service at a restaurant .. who do you complain to? Your friends, 
family, the parking guard? If you are complaining to anyone but the waiter, manager or someone at the 
restaurant who can do something then you are using your anger to use it to manipulate people or make 
yourself feel powerful. This is a cheap trick which ends badly. Learn to express yourself appropriately and in a healthy way that does not sabotage your relationships.

processing - healthy expression
Richard Riche is a Communication trainer, Motivational speaker and Self-esteem trainer

clear communication

Try use sentences where the tone, picture created by the words and words all align with one clear meaning.

DON’T think of a RED BALL.

It is almost impossible command as you see the RED BALL as soon as it is mentioned.

Think of a GREEN BALL.

This is far easier and produces a clear message of what you want.

Richard Riche is a Communication trainer, Motivational speaker and Self-esteem trainer

world view

Different ways of viewing the world make a big difference. If you see yourself one way you view the world in a corresponding manner. There is an old saying, “If you see yourself as a hammer, you’ll see the world as nails.”  Based on your views (emotional pictures) of yourself and the world you will act and react accordingly.

Richard Riche is a Self-Esteem trainer and Motivational speaker
http://www.emotionalpictures.co.za

Thoughts and feelings

Ensure the label matches the content

Are your thoughts and emotions on the same page? Are they in alignment?

What we feel and what we think should be in alignment. If they are saying different things it will cause stress and anxiety. The emotional content drives us. What we honestly believe we are worth and how we honestly feel. If we think or like to think we are ok but emotionally are a mess it is the mess that leaks through and is portrayed in our actions and interactions. Processing helps clear out the junk and enables us to direct us towards emotional substance that works for us.

Richard Riche is a Self-Esteem trainer and Motivational speaker
http://www.emotionalpictures.co.za

Crab-in-the-bucket syndrome

Support is an amazing thing when you have it but similarly lack of support or people who are bent on keeping you where you are can cripple you. It is called the Crab in the Bucket syndrome. If you were to go with a bucket to the beach to catch crabs you will need a lid for the first two you catch, as they will try climbing out. Once you catch your third one, however, you will not need a lid at all. Strange as it may seem once there are three or more the others will try pull it back if one tries to climb out. This dynamic can be seen in our relationships quite clearly. Some relationships are very supportive of our desire to change while others would rather we stay as we are rather than shake things up. The fear of those holding you back is often that if you can change then so could they. 

Richard Riche is a Communication trainer, Motivational speaker and Self-esteem trainer
For more information about building a Dynamic foundation of Self-Esteem please go to http://www.emotionalpictures.co.za/ 

Change

We can’t just break habits; we need to replace them with new behaviour patterns.

Focus on what you want in its place rather than what you don’t. Recognise you are the only one who can change the behaviour. Changing is something that happens now - in the moment - and the effects are noticed after time. It always begins with a choice in the moment. Nobody can change you. You can only change yourself. Others can inspire you to change but can’t make the choice for you. Of course they could manipulate or threaten you to make you change but even then the choice to capitulate is still yours.

Richard Riche is a Motivational speaker and Self-esteem trainer
http://www.emotionalpictures.co.za

Clear communication

We need to develop the ability to communicate efficiently with those we interact with regarding our thoughts and feelings. Good communication saves a lot of energy and time and makes things run smoother. You will need to pay attention to your audience and whether they are getting what you are communicating.

Communication of ideas or emotions is far more than just the words you use. Non-verbal communication is just as important. Body language, eye contact, tone and delivery have substantial impact on the recipient of the message.


Richard Riche is a Communication trainer, Motivational speaker and Self-esteem trainer

Your view of the world

Different ways of viewing the world make a big difference. If you honestly see yourself one way you view the world in a corresponding manner. There is an old saying, “If you see yourself as a hammer, you’ll see the world as nails.”  Based on your views (emotional pictures) of yourself and the world you will act and react accordingly.

Richard Riche is a Motivational speaker and Self-esteem trainer
http://www.emotionalpictures.co.za/self-esteem.aspx

Creating better self-esteem 6

Surround yourself with more positive supportive people who will accept and encourage you rather than negative people who prefer you to stay as you are or fail. Remember the negative influence of the crab in the bucket syndrome. crab-in-the-bucket


Richard Riche  is a Self-Esteem trainer and Motivational speaker
http://www.emotionalpictures.co.za

creating better self-esteem 5

Look for the beauty in life. Become aware of the amazing potential and spirit of people. Think of some of the choices people make that inspire and amaze us. Human beings have an amazing ability to love and give without selfish agendas.  Think how people have selflessly given of themselves in times of dire need. Natural disasters such as earthquakes and hurricanes as during times of war tragic and destructive as they are can spur people to release a more humane and caring side. Be aware people are not just selfish and cruel but we have the potential to be amazing as well. Be aware that these people also gain a great deal through their “selfless” actions. Own the amazing feelings you get when you act in a loving and generous way toward others. Our positive expectation of the beauty and spirit of others encourages this type of behaviour.

Richard Riche  is a Motivational speaker and Self-esteem trainer

http://www.emotionalpictures.co.za/self-esteem.aspx

Creating better self esteem 4

Create new positive Emotional Pictures. Imagine how you would feel if these statements were already true: - “I am unique and valuable person”, “I am enough” or “I like and appreciate who I am”. Remember to feel the emotions that fit the words and picture. Act emotionally as if you have already achieved the result you desire. It is not about convincing others but about honestly feeling it for you. At regular intervals read your gratitude/ self-awareness journal and remind yourself of your value and the positive aspects of your life.

by Richard Riche Motivational speaker and Self-esteem trainer

For more information about building a Dynamic foundation of Self-Esteem please go to 

http://www.emotionalpictures.co.za/

Creating better self esteem 3

Accept praise and compliments. A simple thank you is a good choice rather than discounting it or saying it was nothing. The higher your self-esteem the easier it is to honestly accept a compliment or praise. This is because you can appreciate what they see and are complimenting you on.

by Richard Riche Motivational speaker and Self-esteem trainer

For more information about building a Dynamic foundation of Self-Esteem please go to  

http://www.emotionalpictures.co.za

Creating better self esteem 2

Be aware of the words and emotional pictures you hold and ideas you repeat about yourself. Depreciating yourself and putting yourself down only ads to the weight of your negative emotional pictures and ends up working against you. The self-depreciation becomes the pictures your body and brain react to physically and chemically on a day-to-day basis. They are the same pictures other people react to.

by Richard Riche Motivational speaker and Self-esteem trainer

For more information about building a Dynamic foundation of Self-Esteem please go to 

www.oneclearmessage.com

Creating better self esteem 1

Be kind to yourself. Appreciate that no matter how wonderful or horrible you see yourself there is always someone better or worse than you. So don’t compare yourself to anyone else. You are a unique individual with positive and negative points. Strive to augment your positive points and reduce those parts of yourself that do not enrich your life. Strive to create images and goals that work for you rather than against you.
Richard Riche is a Communication trainer, Motivational speaker and Self-esteem trainer

parents teaching self-esteem

Regarding self-esteem, it is a parent’s job to help build the self-esteem in their children. They do this through their actions and how they treat/value themselves as well as through the information they share with them trough the words they use. The emotional pictures parents hold are the blue print children copy as well as the actions they take. If a parent has low self-esteem this is communicated to their children and they learn this as acceptable behaviour.

In fact if a parent teaches a child to honestly love, value and appreciate themselves they have succeeded as a parent, whether the child likes them or not. However, if a parent does not teach decent self-esteem through their help and actions if the child loves them they have failed as a parent. Children automatically love their parents; they may however not like them as they grow up. Our job as parents is not a popularity contest getting them to like us or love us but to help them build a good basis of self-worth and self-esteem.

by Richard Riche Motivational speaker and Self-esteem trainer

http://www.emotionalpictures.co.za/schools.aspx

Self-esteem

Self-esteem is the honest value and love you hold for yourself. Not to be confused with outside validation that is the value or love others hold for you – or how you think others see you. Self-esteem is vital! Outside validation is a great thing if it confirms your own esteem, not if you mistakenly make it the basis for your feelings about yourself. Someone who believes in you and expects great things of you is fantastic and can boost you but unless you own this as a new attitude and self-opinion it will fall away leaving you feeling less than you did before. Self-Esteem is earned by you from your actions and through ownership of your own value.

by Richard Riche Self-Esteem trainer and Motivational speaker

For more information about building a Dynamic foundation of Self-Esteem please go to 

 www.emotionalpictures.co.za 

 or 

www.youtube.com/user/ricriche