Humanity

We are all human beings and deserve to be treated with dignity and respect.
This is the fundamental attitude required in customer service.

The customer is not always right - in fact most of the time the customer does not know what they really want or  need. Today, tomorrow and next year. They are, however the basis of our business. It is our job as customer service or sales to discover by listening and asking relevant questions what they need and to try fulfill their needs in a win-win way.

Richard Riche does motivational key note addresses for corporate functions and schools. He is a  Communication trainer, Motivational speakerand Self-esteem trainer

Sense Memory - cont.

Remember at time  when you felt successful, happy, content. Use that as an inner compass to guide you to future success. Our brains don't know the difference between what we experience or what we imagine with any depth. Using clear emotional pictures allows us to motivate and drive us in a direction that works for us. Create clear emotional pictures using memories and clear pictures of what you want and how you want to feel. 



Richard Riche does motivational key note addresses for corporate functions and schools. He is a  Communication trainer, Motivational speakerand Self-esteem trainer

Sense Memory

When visualizing  your goals use your sense memory to enhance them.


Use smell, taste, touch, sounds and image to enhance your visualizations. 


Our brains are holographic sensory organs. Our bodies respond more effectively and dynamically when we give our visualizations depth through sensory input.


When you smell fresh roasted coffee what does the smell evoke? 
That holiday at the coast from when you were ten and they brought coffee to your room in the morning?
A memory of a wonderful coffee shop where you spent time relaxign with friends?


Adding sense memory to your dynamic goals and visualizations will enhance their power and motivate you.


Using the affirmation "I love eating healthy food because it makes me feel fantastic" while imagining with great detail the delicious healthy food you eat and how strong and vibrant it makes your body feel will amp up the visualization.


Richard Riche does motivational key note addresses for corporate functions and schools. He is a  Communication trainer, Motivational speakerand Self-esteem trainer

Imagination - visualization

Our imaginations have been enhanced over the last few decades by TV and movies. We are able to imagine floating in space, standing under a waterfall, etc.
Even though you may have not actually done it in your life before you can imagine the feel of the water or the cold weightlessness of space.
Richard Riche does motivational key note addresses for corporate functions and schools. He is a  Communication trainer, Motivational speakerand Self-esteem trainer

Clear Communication

Are you sure others understand what your message is when you communicate?

Is your message clear?

Do you assume they have the same emotional pictures around the words and concepts you use?

If you are looking for new business are you clear about what you mean by this term?

New business could be R1 000, R100 000, or more. It could be a once off deal or a business relationship that earns you substantially more over time.

Be specific and clear when you set your goals. Ensure you can clearly explain what you mean by the terms you use and the pictures you create. Also be aware of the emotion attached to them. Fear, excitement or enjoyment. Then, ensure you write them down  Clearly!

Richard Riche does motivational key note addresses for corporate functions and schools. He is a  Communication trainer, Motivational speakerand Self-esteem trainer